FAQs

Frequently Asked questions (FAQ): The Definitive Guide

Welcome to the Yadu Nandan Fashions (YNF) & Keevaa Exporters Help Center. Here you will find direct and comprehensive answers to our most commonly asked questions from both our retail customers and our global B2B partners.

1. About YNF & Keevaa Exporters

Q: When was your company established?

A: Yadu Nandan Fashions (YNF) was founded in 1990 in Surat, Gujarat, India. Our export brand, Keevaa Exporters, operates under the same parent company, leveraging decades of manufacturing expertise.

Q: What is your brand known for?

A: We are known as a leading factory-direct manufacturer and supplier of Indian ethnic wear. Global resellers and boutique owners trust us for our high-quality products, trend-focused designs, flexible MOQs, and reliable customer service.

Q: Are your products ethically sourced?

A: Yes. We are committed to ethical sourcing and production practices and use sustainable materials wherever possible to reduce our environmental impact.

2. Ordering & Payments

Q: How does the ordering process work?

A: We have tailored processes for different customers. For a detailed, step-by-step guide for Indian, International, and Bulk orders, please see our How to Order Guide.

Q: What is the Minimum Order Quantity (MOQ)?

A: Your first order has a minimum of ₹10,000 INR. After your first order, our flexible, low-MOQ model activates, and you can order single pieces, which is perfect for dropshipping.

Q: Do you offer discounts on bulk orders?

A: Yes. Simply add all items for your bulk order to your cart, and before payment, contact our team on WhatsApp at +91 9227007060. We will review your order and apply a special bulk discount to your final invoice.

Q: What payment methods do you accept?

A: We accept a wide range of secure payment methods, including Bank Transfer (NEFT/RTGS), UPI, Credit/Debit Cards via Razorpay, and international bank transfers.

Q: Do you offer Cash on Delivery (COD) in India?

A: Yes, we offer an Advance COD option for direct customers. You pay 20% of the order value online to confirm, and the remaining 80% is paid in cash upon delivery.

Q: Do you offer credit terms?

A: No. All orders operate on a prepaid or advance payment basis. We do not offer credit terms.

Q: How do I receive my invoices?

A: A digital invoice for every order is automatically generated and available for download in your account on the Keevaa Exporters platform.

3. For Resellers & Business Partners

Q: How does your dropshipping service work?

A: Our primary model is the "Reseller COD Service" (within India). You promote our products, get an order, and place it with us using your customer's shipping details. We pack and ship directly to them. For international clients, we recommend the "Batch & Save" model.

Q: Do you provide product images and descriptions I can use?

A: Yes, absolutely. We provide high-quality, professional product photos, videos, and detailed descriptions for our catalogs, accessible on our Website, App, and via WhatsApp.

Q: Do you offer white-label or custom-branded packaging?

A: For standard dropshipping orders, we use high-quality, neutral, non-branded packaging. For bulk orders (typically 60+ pieces per design), we can offer private label branding services.

Q: Can I consolidate multiple orders to save on international shipping?

A: Yes. If you place multiple orders within a short period, contact our export team on WhatsApp before they are dispatched. We can consolidate your parcels into a single shipment to minimize your shipping costs.

Q: Do you offer regional exclusivity for your designs?

A: Regional exclusivity is a premium benefit available to our long-term, high-volume B2B partners. Please contact us directly to discuss the requirements for this program.

4. Shipping & Tracking

Q: Do you ship worldwide?

A: Yes, we ship to over 100 countries. For a full list, please see our Shipping Policy.

Q: How much does shipping cost and are charges included?

A: For our Verified B2B Sellers within India, prices are all-inclusive of GST and standard shipping. For international orders, shipping is calculated separately and added to your final invoice before you pay.

Q: How long does delivery take?

A: After dispatch (which takes 24-72 hours), delivery times are typically:

• India (Prepaid): 3-7 working days.

• India (Advance COD): 7-15 working days.

• International: 7-20 working days.

Q: How can I track my order?

A: Once dispatched, the tracking number is updated on your order details page in your account. You will also receive a notification via email or SMS.

Q: Who is responsible for international customs duties?

A: The buyer is solely responsible for all customs duties, import taxes, and clearance fees required by their country.

5. Exchanges & Cancellations

Q: What is your return and refund policy?

A: Our policy is built for a B2B wholesale model.

• We have a strict no-return and no-refund policy.

• We only offer exchanges for damaged/incorrect items or for a different size/color.

• An unboxing video is mandatory for any exchange claim.

• All issues must be reported within 24 hours of delivery.

• Jewelry, Kids Wear, Footwear, and custom items are final sale.

Q: How do I initiate an exchange?

A: You must contact us at keevaaexports@gmail.com or on WhatsApp within 24 hours of delivery, providing photos and your mandatory unboxing video. The customer covers return shipping unless the item is proven defective.

Q: What is your order cancellation policy?

A: Cancellations are time-sensitive. You may request to cancel an order within 6 hours of placing it (during office hours). For full details on our cancellation and refund process, please see our Cancellation Policy.

6. Products, Sizing & Care

Q: What materials are your products made from?

A: Our products are crafted from a wide range of high-quality materials, including silk, cotton, georgette, and chiffon. Our artificial jewelry is typically made from a brass alloy with high-quality plating.

Q: How do I find the correct size?

A: We provide a comprehensive size chart on each product page. For custom sizing options, please contact our support team.

Q: How should I care for my garments and jewelry?

A: We recommend professional dry cleaning for all heavily embroidered ethnic wear. For detailed instructions, please visit our Garment & Jewelry Care Guide.

7. Account & Support

Q: How can I contact customer service?

A: You can contact our dedicated support team via:

• Email: keevaaexports@gmail.com

• Phone/WhatsApp: +91 9227007060

• Live Chat: Available on our website via WhatsApp.

Q: What are your customer service hours?

A: Our team is available from 10 AM to 6 PM IST, Monday to Saturday. (Sunday is a holiday).

Q: Is my personal and payment information secure?

A: Yes. We use advanced security measures, including SSL encryption, to protect all your data in accordance with our Privacy Policy.