Most Asked Questions -------
1. When was your company established?
- Yadu Nandan Fashions (YNF) was established in 2012.
2. How often do you update your inventory with new products?
- We update our inventory daily with new products.
3. Do you ship worldwide?
- Yes, we ship our products worldwide.
4. What are your steps for returning items?
- https://keevaaexports.com/return-policy
5. Who covers the costs in case of returns?
- The customer covers the return shipping costs unless the item is defective or incorrect.
6. How does the ordering process work?
- https://keevaaexports.com/how_to_order
7. Do you offer discounts for resellers?
- https://keevaaexports.com/membership
8. Do you provide customer service?
- Absolutely, we provide customer service via phone, email, and chat.
9. Can I track my orders?
- Yes, you can track your orders via the tracking number sent to your phone or email.
10. Is there a minimum order quantity?
- Your first order should be for 10,000 INR, or become a member for benefits.
General Questions -------
1. Product Quality:
- What materials are used in the clothing/jewelry?
Our products are crafted from high-quality materials such as silk, cotton, chiffon, and other luxurious fabrics. Jewelry is made of brass, gold, and AD diamond as we make artificial imitation jewels.
- Are there customer reviews or testimonials available?
Yes, you can find customer reviews and testimonials on Google. Just search YNF.
- Can I see detailed images of the product from different angles?
Absolutely, we provide detailed images of our products from multiple angles to help you make an informed decision.
2. Sizing and Fit:
- How do I determine the correct size for me?
We provide a comprehensive size chart on each product page to help you find the perfect fit.
- Is there a size chart available?
Yes, a size chart is available for all clothing items.
- What if the item doesn't fit?
If the item doesn’t fit, you can return or exchange it according to our return policy.
3. Customization:
- Can I get a custom size or design?
Yes, we offer customization options for many of our products. Please contact our customer service for more details.
- Are there options for personalization?
Personalization options are available for select items. Contact us to discuss your specific needs.
4. Pricing and Discounts:
- Are there any ongoing discounts or promotions?
Yes, we frequently run promotions and discounts. Check our website’s homepage or sign up for our newsletter to stay updated.
- Is there a bulk purchase discount?
Yes, we offer discounts for bulk purchases. Please contact us for more details.
- Are the prices inclusive of taxes?
Prices displayed on the website are inclusive of all applicable taxes.
5. Shipping and Delivery
- How much does shipping cost?
Shipping costs vary based on the destination and order size. You can see the shipping cost at checkout.
- What is the estimated delivery time?
Delivery times depend on your location and the shipping method selected. Typically, international deliveries take between 7-14 business days. National delivery takes place from 1 day to 7 days.
- Do you offer international shipping?
Yes, we ship worldwide.
- Is there an option for expedited shipping?
Yes, expedited shipping options are available.
6. Payment Options
- What payment methods are accepted?
We accept major credit cards, debit cards, UPI, QR scans, and bank transfers.
- Is cash on delivery available?
Cash on delivery is available for domestic orders within India for above 10000rs orders with 10% advance.
- Are there any additional charges for certain payment methods?
No, there are no additional charges for using any of our accepted payment methods.
7. Returns and Exchanges:
- What is the return policy?
Please note that we do not accept returns. However, we do offer exchanges
- How do I initiate a return or exchange?
Feel free to call or message us via WhatsApp regarding exchanges. Please note that we do not accept returns. However, we do offer exchanges.
The customer covers the return shipping costs unless the item is defective or incorrect. If you receive a damaged product, we're happy to facilitate an exchange at any time.
- Are there any restocking fees?
No, there are no restocking fees for returns or exchanges.
8. Customer Support:
- How can I contact customer service?
You can contact us via email at
[email protected] or call us at +919227007060.
- Is there a live chat option?
Yes, we offer a live chat option on our website for immediate assistance through WhatsApp.
- What are the customer service hours?
Our customer service team is available from 10 AM to 6 PM IST, Monday to Saturday. Sunday Holiday.
9. Authenticity and Certification:
- Are the products authentic and certified?
Yes, all our products are authentic and certified where applicable.
- Do you provide certificates of authenticity for jewelry?
No, as these are imitation jewelry.
10. Warranty and Repairs
- Is there a warranty on the products?
As we don't have such types of products currently where this is applicable, no.
- How do I get a product repaired if it is defective?
Contact our customer service team with your order details and a description of the issue. We will assist you with the repair process.
11. Sustainability and Ethics:
- Are the products ethically sourced?
Yes, we ensure that all our products are ethically sourced and produced.
- What are your sustainability practices?
We use sustainable materials and processes wherever possible and are committed to reducing our environmental impact.
12. Security:
- Is my personal and payment information secure?
- Yes, we use advanced security measures to protect your personal and payment information.
- What measures do you take to protect customer data?
We use SSL encryption, secure servers, and other industry-standard practices to safeguard your data.
13. Product Availability:
- Are all products in stock?
We strive to keep all products in stock. Availability is indicated on each product page.
- How often do you restock popular items?
Popular items are restocked regularly. Sign up for notifications on the product page to be alerted when items are back in stock.
14. Packaging:
- How are the products packaged?
Products are carefully packaged to prevent damage during transit.
- Is the packaging eco-friendly?
Yes, we use eco-friendly packaging materials whenever possible.
15. Care Instructions:
- How should I care for the clothing/jewelry?
Care instructions are provided with each product. You can also find care guides on our website.
- Are there special cleaning instructions?
Yes, specific cleaning instructions are provided based on the material and type of product.
16. Custom Duties and Taxes:
- Are there any customs duties or additional taxes for international orders?
Customs duties and taxes vary by country and are the responsibility of the buyer.
- Who is responsible for customs clearance?
The buyer is responsible for customs clearance and any related charges.
17. Order Tracking:
- How can I track my order?
You will receive a tracking number once your order is shipped. You can track your order on our website or the courier’s site.
- Will I receive notifications about my order status?
Yes, you will receive email notifications about your order status, including shipping and delivery updates.
18. Product Authenticity:
- How do I verify the authenticity of the product?
All our products come with authenticity tags and certificates where applicable.
- Do you provide authenticity certificates for jewelry?
-No, as these are imitation jewelry.
19. Gift Options:
- Can I send items as a gift?
Yes, you can send items as gifts. We offer gift wrapping and personalized messages.
- Is gift wrapping available?
Yes, gift wrapping is available for an additional fee.
20. Return Process:
- How long does the return process take?
The return process typically takes 3-5 business days from the time we receive the returned item. After we receive it, we credit the amount of the product in our books of accounts.
- Will I get a full refund?
No, we have a strict no-refund policy, so that consumers don’t get attracted to us as we only do wholesale.
21. Subscription Services:
- Do you offer subscription services for regular updates or products?
Yes, you can subscribe to our newsletter for regular updates on new products and promotions.
- Are there any benefits to subscribing?
Subscribers receive exclusive discounts, early access to sales, and updates on new arrivals.
22. Brand Reputation:
- What is the brand's reputation like?
Keevaa Exports is known for high-quality products, excellent customer service, and reliability. Our positive customer reviews reflect our reputation.
- Are there any awards or recognitions the brand has received?
-We have received several industry awards for quality and customer service.
23. Product Variations:
- Are there different colors or styles available?
Yes, many of our products are available in various colors and styles. Options are listed on each product page.
- Can I see how the product looks in different variations?
-Yes, we provide images for all available variations of our products.
24. Influencer Endorsements:
- Are there any influencer endorsements or collaborations?
Yes, we collaborate with several influencers. You can see their reviews and endorsements on our website and social media.
- Can I see the products used by influencers?
Yes, products featured by influencers are highlighted on our website.
25. Ease of Navigation:
- Is the website easy to navigate?
Our website is designed for easy navigation, with intuitive categories and a search function to help you find what you need.
- Can I quickly find what I am looking for?
Yes, our website layout and search features make it easy to find specific products.
26. Loyalty Programs:
- Do you have a loyalty program?
Yes, we offer a loyalty program with rewards for repeat customers.
- What are the benefits of joining it?
Members receive points for purchases, exclusive discounts, and early access to sales.
27. Comparative Shopping:
- How do your prices and quality compare to other websites?
Our prices are competitive, and we pride ourselves on the high quality of our products. Customer reviews often highlight the value for money.
- Are there any comparison tools available?
While we don’t have a specific comparison tool, detailed product descriptions and reviews help customers compare with other brands.
28. Limited Editions:
- Do you offer limited edition items?
Yes, we release limited edition collections periodically. Sign up for our newsletter to be notified.
- How often are new collections released?
New collections are typically released seasonally.
29. Resale Value:
- What is the resale value of your products?
Our products, particularly jewelry, often retain good resale value due to their quality and design.
- Are there platforms or communities where I can resell these items?
Yes, you can resell our items on various online marketplaces and community groups.
30. Bulk Orders:
- Is there a discount for bulk orders?
Yes, we offer special pricing for bulk orders. Please contact us for details.
- How do I place a bulk order?
To place a bulk order, please contact our customer service team with your requirements.
Feel free to reach out to our customer service team for any additional questions or assistance!
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