FAQs

Frequently Asked Questions (FAQ): The Definitive Guide

Last Updated: August 17, 2025

Welcome to the Yadu Nandan Fashions (YNF) & Keevaa Exporters Help Center. Here you will find direct and comprehensive answers to our most commonly asked questions from both our retail customers and our global B2B partners.

1. About YNF & Keevaa Exporters

Q: When was your company established?

A: Yadu Nandan Fashions (YNF) was founded in 1990 in Surat, Gujarat, India. Our export brand, Keevaa Exporters, operates under the same parent company, leveraging decades of manufacturing expertise.

Q: What is your brand known for?

A: We are known as a leading factory-direct manufacturer and supplier of Indian ethnic wear. Global resellers and boutique owners trust us for our high-quality products, trend-focused designs, flexible MOQs, and reliable customer service.

Q: Are your products ethically sourced?

A: Yes. We are committed to ethical sourcing and production practices and use sustainable materials wherever possible to reduce our environmental impact.

2. Ordering & Payments

Q: How does the ordering process work?

A: We have tailored processes for different customers. For a detailed, step-by-step guide for Indian, International, and Bulk orders, please see our How to Order Guide.

Q: Is there a minimum order quantity (MOQ)?

A: For your first order, we require a minimum of ₹10,000 INR. Subsequent orders do not have a minimum, offering you complete flexibility. We also have a membership program with additional benefits.

Q: How do I place a bulk order and get a discount?

A: Simply add all items to your cart, and before payment, contact our team on WhatsApp at +91 9227007060. We will review your order and apply a special bulk discount to your final invoice.

Q: What payment methods do you accept?

A: We accept major credit cards, debit cards, UPI, QR scans, and bank transfers through our secure payment gateways.

Q: Do you offer Cash on Delivery (COD) in India?

A: Yes, we offer an Advance COD option for direct customers. You pay 20% of the order value online to confirm your purchase, and the remaining 80% is paid in cash upon delivery.

3. For Resellers & Business Partners

Q: Do you offer dropshipping or a reseller COD service?

A: Yes. We offer a "Full-Service Reseller COD" system within India. You book an order for your customer with us, and we handle the delivery, collect your specified cash amount from the customer, and settle the payment with you, including a delivery bonus. It’s a complete end-to-end logistics solution for our digital resellers.

Q: Do you provide product data and images for me to use on my website?

A: Absolutely. We support our B2B partners by providing high-quality, professional product photos and detailed descriptions for the catalogs you purchase. This helps you get your products listed and selling faster.

Q: Can I consolidate multiple small orders to save on international shipping?

A: Yes. If you place multiple orders within a short period, please contact our export team on WhatsApp before we dispatch them. We can consolidate your parcels into a single shipment to minimize your shipping costs.

Q: Do you offer regional exclusivity for your designs?

A: Regional exclusivity on certain product lines is a premium benefit available to our long-term, high-volume B2B partners. If you are interested in this possibility, please contact us directly to discuss the requirements.

4. Shipping & Tracking

Q: Do you ship worldwide?

A: Yes, we ship to over 100 countries. For a full list, please see our Shipping Policy.

Q: How much does shipping cost?

A: Shipping costs vary.

• Within India: For verified B2B sellers, shipping is included. For retail users, charges are calculated at checkout.

• International: Costs are based on parcel weight and destination and are provided in a final invoice before payment.

Q: How long does delivery take?

A: Delivery times after dispatch are:

• India (Prepaid): 3-7 working days.

• India (Advance COD): 7-15 working days.

• International: 7-20 working days.

Q: How can I track my order?

A: Once your order is dispatched, the tracking number will be updated on your order details page in your account. You will also receive a notification via email or SMS.

Q: Who is responsible for international customs duties and taxes?

A: The buyer is solely responsible for all customs duties, import taxes, and clearance fees required by their country.

5. Exchanges & Cancellations

Q: What is your return and refund policy?

A: Our policy is built for a B2B wholesale model.

• We have a strict no-return and no-refund policy.

• We only offer exchanges for damaged/incorrect items or for a different size/color.

• An unboxing video is mandatory for any exchange claim.

• All issues must be reported within 24 hours of delivery.

• Jewelry, Kids Wear, Footwear, and custom items are final sale.

Q: How do I initiate an exchange?

A: You must contact us at [email protected] or on WhatsApp within 24 hours of delivery, providing photos and your mandatory unboxing video. The customer covers the return shipping costs unless the item is proven to be defective.

6. Products, Sizing & Care

Q: What materials are your products made from?

A: Our products are crafted from a wide range of high-quality materials, including silk, cotton, georgette, and chiffon. Our artificial jewelry is typically made from a brass alloy with high-quality plating and stones like American Diamonds (AD).

Q: How do I find the correct size?

A: We provide a comprehensive size chart on each product page. For custom sizing, please contact our support team.

Q: How should I care for my garments and jewelry?

A: We recommend professional dry cleaning for all heavily embroidered ethnic wear. For our full guide, please visit our Garment & Jewelry Care Guide.

7. Account & Support

Q: How can I contact customer service?

A: You can contact us via:

• Email: [email protected]

• Phone/WhatsApp: +91 9227007060

• Live Chat: Available on our website via WhatsApp.

Q: What are your customer service hours?

A: Our team is available from 10 AM to 6 PM IST, Monday to Saturday. (Sunday is a holiday).

Q: Is my personal and payment information secure?

A: Yes. We use advanced security measures, including SSL encryption and secure servers, to protect all your data in accordance with our Privacy Policy.